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Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on Who should I see? which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
Arrange your appointment
- A range of appointments are available Monday to Friday between 08:30 – 17:30
- Patients can see the doctor of their choice by telephoning or calling at the surgery to book an appointment telephone 028 9163 8700 or booking online
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
See the Practice Nurse
Our Practice Nurse, Barbara Canavan, is available to deal with the following:-
- Blood Pressure Reviews
- Asthma Reviews
- COPD Reviews
- Confidential Sexual Health Check
If you require any of the above please book an appointment with Nurse Canavan.
The doctors run telephone advice surgeries every morning and afternoon. Appointments can be booked via reception or online. You will be asked for a contact number for the doctor to phone you and given a time to expect the call.
A doctor is always available to deal with emergency calls.
We are an approved training practice. This involves having a GP Registrar attached to our practice for a one year period. At times our Registrar will need to video consultations for teaching purposes, but patients will be advised in advance and given the choice of whether to participate or not. Recordings will not be undertaken without a patient’s signed consent.
If you have an acute illness or a flare-up of a chronic illness please tell the receptionist and we will see you within 24 hours.
Please help us
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment. If you are late for an appointment you may be asked to re-book.
Minor Ailments Schemes at Local Pharmacies
Some minor conditions can be treated by your local Pharmacist without the need for an appointment. These conditions include the following:
- Athlete’s Foot
- Cold Sores
- Head Lice
- Jock Itch
- Mouth Ulcers and Inflammation
- Oral Thrush
- Removal of Ear Wax
- Vaginal Thrush
Local Minor Injury Units
|Ards Community Hospital
Phone: 028 9151 0110
Bangor Community Hospital
Phone: 028 9147 5100
|09:00 to 17:00 (except Christmas Day)
09:00 to 17:00 (except Christmas Day)
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.
You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.
Consultations 16 to 75
If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.